Support

For questions or bug reports about ScanRounds, please email us below. It helps to include your device model, iOS version, and a short description of what happened.

Email goonobu@gmail.com

Frequently asked questions (excerpt)

The scanner won't read my QR label

The most common causes are glare from lighting, a dirty or damaged label, or a label printed too small. Laminated labels in particular can reflect light — try tilting the phone at a different angle. See Manual: When a label won't scan for more.

What happens when the trial ends?

New entries, editing check points, and generating labels stop working, but viewing existing records, charts, PDF/CSV export, backup, restore, and importing configuration files all keep working. See Manual: 7-day trial, purchase & restore.

Can I combine logs from several team members' phones?

Yes. A team lead shares a configuration file (.pointset), and each teammate sends back a record file (.pointlog) that gets merged in — this is file hand-off, not cloud sync. See Manual: Merging records from your team.

For the full set of steps, see the manual, especially the FAQ and Troubleshooting chapters.